User Terms and Conditions

These Terms and Conditions describe the rules that apply when you use WeltBet for online casino games and sports betting in Canada. They set out the relationship between us and our users, including account responsibilities, eligibility, promotions, payments and how we handle disputes. By creating an account and using the site you agree to comply with these terms and any additional rules that apply to specific promotions or services.

Account responsibilities

You are responsible for keeping your account details accurate and up to date. Only one account is permitted per person, household or legal entity unless we agree otherwise. You must keep your login credentials secure and notify support immediately if you suspect unauthorised access. We may require identity verification and supporting documents before allowing withdrawals, changing account details or when suspicious activity is detected. We reserve the right to restrict, suspend or close accounts for fraud, money laundering, bonus abuse or breach of these terms.

Eligibility requirements

To register you must meet the minimum age required by your local law and be legally permitted to gamble in your jurisdiction. You must provide true and complete information during registration and for any verification checks. Residents of jurisdictions where our services are restricted are not eligible to open accounts. If you provide false information or fail verification, we may suspend your account and void related bets or bonus balances.

Acceptable platform use

Use the site only for lawful, personal activity. You must not attempt to manipulate games, exploit technical faults, use automated betting bots or engage in collusion. Abusive behaviour towards staff or other users, attempts to launder funds, or any other misuse may lead to immediate account restrictions and forfeiture of winnings. We may monitor activity to detect breaches of these rules.

General bonus and promotion rules

All promotions have specific terms that sit alongside these Terms and Conditions. Bonus funds and free spins are subject to promotional rules, including wagering requirements, eligible games and maximum bet limits while a bonus is active. Where required, promotional terms will be clearly available on the promotion page. We may refuse, reclaim or cancel bonuses and winnings where we suspect abuse or violation of promotion rules.

Deposits and withdrawals

Payment methods, minimum and maximum amounts and processing times depend on the method you select. Deposits are generally available for play immediately, but withdrawals are subject to verification and approval. We will process withdrawal requests in line with our verification policies and payment partner requirements. We may refuse or delay transactions if an account is under review, if required by law, or where documentation is incomplete.

Dispute resolution

If you have a dispute, contact our support team with full details and supporting evidence. We will investigate and respond as soon as reasonably possible. If you remain dissatisfied, you may request escalation for further review. Where applicable, disputes can be referred to an independent dispute resolution body in accordance with local law and the options described on our help pages.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Changes will be posted on the site and, where appropriate, notified by email. Continued use of the service after updates constitutes acceptance of the revised terms. If you do not accept an update, you should stop using the service and close your account.