User Privacy Policy

This Privacy Policy explains how we collect, use and protect the personal information you provide when you create an account, place wagers or use services on WeltBet in Canada. We are committed to handling your data responsibly and to giving you clear choices about how your information is used. This page describes the types of data we collect, why we collect it and how you can manage your privacy settings.

Types of data we collect

Personal data

We collect information you provide directly when registering or verifying your account, including your name, date of birth, address, email, phone number and government ID for KYC checks. We also collect payment details needed to process deposits and withdrawals, and any correspondence you send to our support team.

Technical data

We automatically collect device and connection information such as IP address, browser type, operating system, screen size and language. This helps us maintain site performance, prevent fraud and present content in a way that works on your device.

Transactional and activity data

We record your account activity, betting history, game play, deposits, withdrawals and loyalty points. Transactional records are used for account management, regulatory compliance, dispute resolution and responsible gambling monitoring.

How we use your information

We use your data to operate and improve our services, process payments, verify identity, detect and prevent fraud, comply with legal and regulatory obligations, and provide customer support. We may also use aggregated, non-identifying data for analytics and site improvements.

Data protection and storage

We protect personal information using industry-standard security measures such as encryption in transit and access controls. Access to personal data is limited to employees and service providers who need it to perform their roles. We retain information for as long as necessary to provide services, meet legal obligations and resolve disputes.

Cookies and tracking technologies

We use cookies and similar technologies to remember your preferences, keep you logged in, measure site performance and deliver relevant content. Third-party analytics and advertising partners may also set cookies. You can manage cookie preferences through your browser or the cookie settings on our site.

Access, correction and deletion of data

You can request access to the personal information we hold about you, ask for corrections or request deletion where applicable. Requests will be processed in line with applicable privacy laws. Certain data may be retained where required for legal or regulatory reasons or to resolve disputes.

Your rights

You have the right to request access, rectification, restriction of processing, data portability and to withdraw consent where processing is based on consent. You may also object to certain processing activities. To exercise any of these rights or to ask questions about your privacy, contact us at [email protected].

Information sharing and third parties

We may share information with service providers, payment processors, identity verification vendors, analytics providers and regulatory or law enforcement bodies when required. Some third-party providers may process data outside Canada. We require partners to protect data at a level consistent with this policy.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on our site and, where appropriate, communicated through your account. Please review this page periodically to stay informed about how we protect your information.